Category Archives: Complaints

CompUSA sucks too

Thats right, CompUSA.

“But Leroy!”, you say. “CompUSA and their brain dead employees and their pain in the ass rebates closed a long time ago!”
That’s true. But then TigerDirect (who I thought had a pretty good reputation – could be wrong though), thought it would be a good idea to buy whatever was left of CompUSA and take their name.
That was a year ago or more.

So the last time I shopped at the Hoffman Estates TigerDirect / CompUSA, they had a good deal on a 1.5TB hard drive, but I had to mail in a rebate. That’s right – they took CompUSA’s name and said “Hmmm, what was the biggest complaint about CompUSA? Let’s bring that back!” Every damn thing you look at “100 bucks (after mail-in rebate)”. A hassle, but I’m cheap, so I bought it. Kept my receipt, photocopied it and mailed in the photocopy with the rebate.
8-10 weeks later, I get an email saying that the photocopy is not clear enough and they cannot process the rebate. If I want, I can mail in another one and start the 8-10 week process again. I take choice B – count my loss, forget the rebate, and never shop there again.

I would love to see the moolah they make from their bullshit rebate process. The percentage of rebates that are sent in. The percent of rebates that are rejected. The extra money they make in interest by sitting on your rebate for 2+ months.

Why bring this up now? I passed by the store this morning and I see that the CompUSA sign is gone and a TigerDirect banner is back. I’m sure they spent millions on ‘corporate research on brand name recognition’ that led them to believe that CompUSA would be a better name. And any geek on the street could have told them “What – CompUSA? The place with the idioitic employees who know jack shit about their products and tell you that you need their extended warranty in case ‘your printer bursts into flames’ (Yes, a Best Buy employee used that logic on me once.) The place with the pain in the ass rebates on everything? You want to rename your store to that?!?! Are you fucking crazy?”

And now it seems they are going back to TigerDirect. I’m sure they spent millions on that research too. Maybe they are going to change their name to CircuitCity!

Best Buy sucks

George Orwell would love big chains like Best Buy and CompUSA. The doublethink they employ takes common sense, ties it in a knot and then bends you over and sticks it where the sun doesn’t shine.
I think the part that Orwell would like the best is that we are taught not to rebel against assaults on common sense, instead we are told – “Oh, that’s the fine print.” or “Thats company policy.” and we are supposed to be good little consumers and accept it.

Let’s examine my Best Buy encounter yesterday. We will stick with facts.
Sony camera on sale as an ‘outlet item’ for 69 bucks. You can order them and pick them up at the store. There are nice pictures online, but I actually like to take a good look at something before I purchase it. So I drive to the store and ask for the item. They have it in stock, but they say it is 110 dollars. Oh no, I say – here is the printout – 69 bucks. Nope, I am told (by the store manager). That is an outlet center item. I can order it and they will ship it for free, but I can’t buy it at the store at that price.

How much stupidity can we identify in this?
1 – the same item is being sold by the same store – at two different prices.
2 – Best Buy thinks its smarter to spend money on shipping instead of just handing me an item.

I thought I might get some satisfaction from complaining about this on Best Buys user forums, but the stream of stupidity that I got in return just pissed me off more.
Multiple people telling me – yup, the store can’t do a price match on an item like that.

Think about that carefully. Best Buy can’t “price match” against….themselves!

And I’m told I could have ordered the item and picked it up there.
Thats right – I could have spent 69 bucks on it, walked into the store and got a camera.
But if I walk into the store, it cost 110 bucks.

Orwell is alive and well and working in management.

Infinity Tunes and hardware hell

I was chatting with JT during his show on Sunday. He said something like “I heard you had some problems with your equipment on your Saturday show….but then you always have problems, don’t you?”

I felt a little insulted – mainly because it was absolutely true.
I feel like me and my hardware are playing a zero-sum game lately. I upgrade one piece and something else breaks. I bought more memory and a new fan for my Ableton laptop – and my desktop monitor dies.
I get a new monitor – and my broadcast laptop dies.

I don’t know how old that laptop is, but it’s about 105 in human years. It can record and broadcast audio just fine, but a simple flash game will cripple it. Here’s a good idea of it’s age. I upgraded the RAM from 256megs to 768megs a few years ago.

5 minutes before showtime on Saturday, it turns off and doesn’t turn back on. (Maybe it didn’t like being vacuumed, but damn, it’s dusty in my basement!) It finally came back on later that day, so I guess it just wasn’t in the mood for house music.

For various reasons, I hadn’t done a live set on Infinity in what felt like ages. I did a house set with Ableton this Saturday and was quite pleased with it. 5 minutes before the show is over – BAM – Ableton goes down. So the set was lost.

I spent Sunday evening backing up my Ableton laptop, reformatted and reinstalled Windows XP, and reinstalled Ableton. Oh look, version 8.2.2 is out. Will that be any more stable? There is nothing in the release notes that hints that it will be. Bah.

Well, as long as I’m having a bitch session – Youtube is stuck as I type this. The two videos I uploaded are stuck in processing hell. All my uploads last week were processed super quick. It’s been my experience that if they haven’t processed within a few minutes, they ain’t gonna process. (I’ve waited 24 hours before with no luck.) So, time to cancel and restart.

And it’s frickin’ snowing outside!

Livestrong Community Impact Project voting – social media gone wrong.

Ok, I saw this on Facebook today and it’s really bothering me.

Livestrong Community Impact Project
From the website: You can bring programs proven to support families fighting cancer to communities across the country.

For the first time ever, your vote will determine where LIVESTRONG community impact resources go. Hundreds of qualified hospitals, cancer centers and community organizations have applied to be part of three different programs—Creative Centers, Super Sibs! and Cancer Transitions—and the applicants with the top votes per region will receive a financial award of support from LIVESTRONG.

Vote for the applicants in your region and bring help where it’s needed most.

I know that every person, community, company, and project in the world wants to be Facebook friendly and send Twitter updates to the world. But am I the only one who finds this idiotic and insulting? You’re telling me that you can’t determine where this money will go based on community needs and the capabilities of the hospital? Instead, money for a cancer center will be determined by internet ballot-stuffing and who has the most influence on 4chan?!?!
Can we leave internet voting to things like ‘Choose the ugliest dog’, ‘Name this baby elephant’, and ‘Pick the color of Kayne’s new teeth’.